How is my piece delivered?
Every order receives complimentary express shipping worldwide. Your heirloom arrives in our signature gift packaging, secured in custom-fit protection.
How long until I receive my order?
Crafted to order, each piece ships within 3-5 business days from our studio. Delivery typically takes 7-14 business days globally. You'll receive tracking details the moment your treasure begins its journey.
Is the surface as luminous as it appears?
The mirror glow comes from our multi-step polishing process - not chemical varnishes. While we use high-quality modern lacquers for durability, we maintain the traditional hand-finishing that creates that legendary depth.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How do I maintain its luminous glow?
Simply dust with a soft, dry cloth. Avoid direct sunlight and extreme humidity. With proper care, your lacquerware will maintain its radiance for generations.
What if something doesn't meet my expectations?
We offer a 30-day assurance promise. If your piece arrives not as described, we'll arrange a return and provide a full refund, including original shipping costs.